Insurance Jobs Are A Safe Bet Despite Technological Disruption
Technological disruption is a reality in every field, including insurance. But even the digital revolution won’t stop the demand for people to do insurance jobs.
“I know what you’re thinking. You’re thinking that most jobs in insurance are on a path to being swallowed up by underwriting bots, claims bots, insuretech apps, AI, machine learning, and SkyNet,” Patrick Wraight writes in the Insurance Journal.
But, he goes on to point out, insurance jobs are the kind of high-touch work that will continue to need a human element long after some other work falls to automation and artificial intelligence. And right now, he adds, there’s a shortage of people following the insurance career path.
Here are a couple of the reasons insurance jobs will continue to be viable for a long time to come.
Some people don’t want to change
Insurance is one of the most important and expensive purchases people make. While there will certainly be some people who are comfortable with making those decisions online, others won’t want to change.
Wraight writes: “There is that stereotype that the older a person is, the less likely they are to accept the new stuff. There is some truth to that, but it isn’t completely true. In fact, there are people who are younger than I am that eschew technological advances. It really has less to do with age than it does with culture. Some people just don’t culturally accept certain things.”
Some people demand a human touch
Sure, there’s plenty of news out there about how bots make buying easier. But they don’t necessarily make buying better.
“I know that I’ve spent enough time trying to interact with bots, robocalls, FAQs, and other non-person customer service interactions that sometimes, I just want to press 0 and get a person on the phone. I’m not the only one that likes to talk to a person. In fact, I have avoided chatbots and robocalls by just sending a message directly to a customer service agent,” Wraight writes.
And that holds true for insurance as well.